Terms of Service

Nibbo (“Nibbo”, “we”, “us”) is operated by an individual proprietor and provides the AI desktop-pet generation and desktop-companion service described in these Terms, accessible via the Nibbo website (the “Service”).

By creating an account, purchasing, or otherwise using the Service, you represent that: (a) you are at least 18 years old; (b) you have read, understood, and agree to be bound by these Terms; (c) you agree to our Privacy Policy; and (d) you have the authority to enter into this agreement on behalf of yourself or your organization.

2.1 What we provide

Nibbo is an AI-powered service: you upload photos of your cat or dog on the web, we generate a high-fidelity, style-customizable desktop-pet figure via AI, and you can download the macOS desktop app to keep it as a companion on your screen — it also nudges you to drink water, take breaks, and rest your eyes.

2.2 Nature of the Service

The Service is a digital, intangible product. Access to and unlocking of the relevant content is provisioned immediately upon payment confirmation. Given the instant-delivery nature of digital content, refunds are subject to specific limitations described in Section 7.

2.3 AI model dependency

The Service may rely on third-party AI model providers. The performance and availability of the Service may be affected by the operational status of these providers; we will notify users promptly of any major disruption.

3.1 Account creation

Using the Service requires creating an account with accurate, complete information. You are responsible for keeping your credentials confidential and for all activity under your account.

3.2 Account security

• Contact support@nibbo.ai immediately if you discover unauthorized use.
• Do not share your credentials with any third party.
• Keep your billing and contact email addresses current.

The Service is offered as a one-time purchase across tiers such as Starter, Plus, and Family. Current tier details and pricing are available on the pricing page. Each tier is a one-time payment, not a subscription, and does not incur any recurring charges.

We reserve the right to modify tier features or introduce new tiers at any time. Price changes do not affect purchases you have already completed.

5.1 One-time payment authorization

Each purchase is a one-time transaction. By completing a purchase, you authorize a single charge to your payment method, in the amount shown at checkout, via our payment processor. The Service has no auto-renewal and will not charge you again without a new authorization.

5.2 Taxes

Unless otherwise stated, listed prices exclude applicable taxes (such as VAT, GST, or sales tax). Where required by applicable law, such taxes will be collected and remitted at checkout.

Upon payment confirmation, you receive a perpetual, non-exclusive, non-transferable personal license to use the purchased desktop-pet assets on your personal devices.

Digital content is delivered instantly; once unlocked it is available on the web and on the signed-in macOS desktop app.

• For personal, non-commercial use only, unless separately authorized in writing.
• No resale, rental, sublicensing, or commercial redistribution.
• Do not remove or circumvent watermarks, license checks, or other protection measures.

7.1 General policy

Given the intangible, instant-delivery nature of digital content, unlocked content is generally non-refundable, except in the cases below.

7.2 Refundable cases

• 7-day guarantee: within 7 days of purchase, you may request a full refund provided you have not yet unlocked / downloaded the full-version content.
• Duplicate charges: full refund for duplicate charges caused by a billing error.
• Verified service outage (over 72 hours): a prorated refund or credit for a prolonged outage attributable to us.
• Statutory rights: where applicable law grants a right of withdrawal or refund (e.g. the 14-day cooling-off period in the EU/UK), those rights are preserved; the statutory right of withdrawal may be lost once digital content is delivered and used with your consent.

7.3 How to request a refund

Send refund requests to support@nibbo.ai with your account email, transaction ID, and the reason. We will confirm within 2 business days and refund via the original method within 5–10 business days.

7.4 Non-refundable items

• Content that has been unlocked and delivered (except as in Section 7.2).
• Accounts closed for violating these Terms or the Acceptable Use Policy.

If you believe a charge is in error, please email support@nibbo.ai first, before filing a dispute with your card issuer or bank. We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days.

9.1 Ownership of output

Subject to your compliance with these Terms, the AI content generated from your input (“Output”) belongs to you. You may use the Output for any lawful purpose permitted under Section 10.

9.2 License to input

By submitting content to the Service (including pet photos, the “Input”), you grant us a limited, non-exclusive license to use it solely to provide and improve the Service. We will not use your Input to train AI models without your explicit consent.

9.3 Third-party AI model dependency

The Service may use third-party AI model providers, and the Output may be affected by their models. We do not guarantee any particular output quality and are not responsible for content generated by third-party models.

9.4 AI output accuracy

AI-generated content may contain bias or inaccuracies. Results vary with photo quality, and you are responsible for reviewing the Output before relying on it.

10.1 Permitted use

You may use the Service only for lawful purposes consistent with these Terms.

10.2 Prohibited use

You agree not to use the Service to:

• Generate illegal, defamatory, harassing, or fraudulent content.
• Generate, distribute, or assist in creating deepfakes that impersonate real individuals or mislead others about their origin or authenticity.
• Generate content that sexualizes minors or violates child-protection laws.
• Create malware, phishing content, or cyber-attack tools.
• Infringe any third party's intellectual property, likeness, or privacy rights.
• Bypass or interfere with the Service's security features.
• Resell or sublicense access without prior written approval.
• Violate any applicable law, regulation, or card-network rule.

10.3 AI-service-specific prohibitions

• Use the Input, Output, or any derivative data to train, fine-tune, distill, or otherwise develop AI / machine-learning models that compete with the Service or Nibbo.
• Systematically scrape, extract, or harvest model outputs at scale.
• Present AI-generated content as the work of a qualified human professional in contexts where doing so could cause harm.

For the full content standards, moderation, and reporting mechanisms, see our Acceptable Use Policy.

Your use of the Service is governed by our Privacy Policy. Payment card data is handled exclusively by our PCI-DSS-compliant payment processor, Waffo Pancake, and is never stored on our servers. Account data is retained for 90 days after cancellation, then deleted.

12.1 Disclaimer

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or accuracy of AI output.

12.2 AI-content disclaimer

12.3 Limitation of liability

To the maximum extent permitted by applicable law, Nibbo is not liable for any indirect, incidental, consequential, or punitive damages. Our total liability is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim.

These Terms remain in effect for as long as you use the Service. We may suspend or terminate your account for a material breach of these Terms, suspected fraud, or where required by law. You may request deletion of your account at any time via support@nibbo.ai.

These Terms are governed by the applicable law of the operator's place of establishment. Before initiating any formal proceedings, please email support@nibbo.ai to seek an amicable resolution.

We may update these Terms from time to time. Material changes will be communicated at least 14 days before the effective date via email or an in-app notice, and continued use constitutes acceptance. If any provision is found invalid, the remaining provisions remain in full effect. These Terms and the Privacy Policy constitute the entire agreement between you and Nibbo.

For any questions about these Terms, billing, or refunds, contact us:

• Support / billing / refunds / legal / privacy / security: support@nibbo.ai

By using the Service or checking “I agree” at checkout, you confirm that you have read and agree to these Terms.